Grievance Redressal
If you have a complaint about content on Times Reading — inaccuracy, defamation, privacy violation, copyright, or a violation of law — you can write to our Grievance Officer. This page follows the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Grievance Officer
| Designation | Grievance Officer, Times Reading |
|---|---|
| grievance@timesreading.com | |
| Mode | Email (digital-only newsroom) |
| Hours | Monday – Saturday, 10:00 – 18:00 IST |
What to include
- Your name and contact details.
- The URL of the content you are complaining about.
- What exactly is wrong (factual error, privacy, defamation, copyright, other) and supporting proof.
- What you want us to do (correct, update, remove).
Timelines
| Step | Time |
|---|---|
| Acknowledgement | Within 24 hours |
| Complaint disposed of | Within 15 days (sooner for urgent matters) |
| Content involving non-consensual intimate imagery or impersonation | Removed within 24 hours of a valid complaint |
| Orders from courts or authorised government agencies | Acted on as the order requires |
Outcomes
We will tell you in writing what we decided and why. Possible outcomes: correction or clarification (see Corrections Policy), update, removal, or a reasoned refusal. If you are not satisfied you may approach a court of competent jurisdiction or other legal forum.
Please note
Complaints must be made in good faith. Vexatious or abusive complaints may be closed without action.